Older couple and children riding the Southend Pier Train

Accessibility

This access statement does not contain personal opinions as to our suitability for those with access needs, but aims to accurately describe the facilities and services that we offer all our guests/visitors.

 

Introduction

Southend Pier is located along the seafront in Southend-on-sea and is an iconic part of our culture and tourism offer. Built in 1830 the Pier is steeped in history and has seen a huge amount of development from its original wooden structure to modern day pleasure pier. Southend Pier is the longest pleasure pier in the world at 1.3 miles (2158 metres) and also hosts the longest pier railway at 1889.8 metres (6200ft).

There are three entry points onto Southend Pier, all with step free access. The west entrance has ramp access for wheelchairs and automatic doors. The east entrance has step free level access with push/pull doors. The upper walkway level entrance has step free level access from Pier Hill and has a ramp access down onto the Pier walkway.

  • At the end of Southend Pier you will find The Royal Pavilion which hosts numerous events throughout the year, and has ramp access into the building.

  • The Royal Pavilion houses Salt café as well as a bar open during our peak season and special events. There is seating at the top of the veranda to enjoy the sea views as well as picnic benches on the Pier deck including those suitable for wheelchairs.

  • The RNLI gift shop has ramp access to view the vessels housed in the boat house as well as the souvenir gift shop.

  • The Tea with the Tide tearoom has a small entry ramp into the building and customers can enjoy a cream tea where the famous ‘Jamie and Jimmy’s Friday Night Feast’ is filmed for Channel 4.

  • There are various beach hut style outlets open during the peak season offering takeaway fish and chips, ice cream, and souvenirs. Southend Pier Crazy golf is open again during peak season with the course accessed on the flat deck surface. The golf hut also serves drinks, ice cream and seaside confectionery. There is bench seating available at the beach huts and the crazy golf, including a bench suitable for wheelchairs.

We look forward to welcoming you on your visit. If you require any special assistance please do not hesitate to contact us. Our opening hours vary throughout the year. Please do check ahead before you visit. For any enquiries please contact us on 01702 215620 or email vic@southend.gov.uk

Car parking

There is no parking at the front of Southend Pier, check the Southend-on-Sea Borough Council website for nearest car parks. Cars may drop passengers off at the drop off point at the West entrance to Southend Pier, next to Adventure Island. There is ample parking along the seafront and in the town centre, with bays for disabled parking.

Main entrance & Ticketing

There are various ticket options for the Pier entry, current prices are available here. Visitors can access the end of the Pier by using the Pier train or walking the 1.3 miles. The main ticket desk is situated in the Pier entrance which has ground floor step free, level access throughout. There is a lift inside the building up to the Pier walkway upper entrance. There is seating at the Pier train station as well as various benches located along the Pier stem. There are also 4 shelters located along the walkway with seating.  The main entrance of the Pier is undercover and sheltered all being wheelchair accessible with overhead lighting.

Trains and Pier walkway

The Pier trains can easily be accessed with step free level access from the Pier station platforms. There is a disabled friendly carriage with wider entry doors for larger wheelchairs and mobility scooters. If assistance is required please speak to a member of staff.

The Pier walkway is accessed by a lift from the main entrance. There is a ramp down to the Pier walkway. As the Pier consists of deckboards some wheelchairs with narrow wheels may not be suitable. There is a wheelchair available to hire at the Pier reception if required.   

Public toilets

Public toilets are located at the Pier entrance, at the Pier Head and in The Royal Pavilion. There are disabled facilities in all public toilets on the Pier.

Catering

The Pier entrance houses a takeaway kiosk open throughout the year serving hot and cold drinks, snacks and ice creams. There is a seating area within the Pier entrance inside and outside during the warmer peak season.

 At the end of the Pier there are several eateries open during the summer season including the Fish and Chip hut, takeaway ice cream, and bar shed. The Pier tearoom is open throughout the year (check website for opening hours) serving up hot and cold drinks, cream teas and fresh cakes. Salt café, situated within The Royal Pavilion, is open all year round serving a selection of hot and cold food and drink. There is seating both inside and outside the café for customers to enjoy the sea views all year round. The Royal Pavilion bar is open weekends throughout the summer season and during special events serving a range of local ales, as well as spirits and snacks.

Additional information

We welcome assistance dogs. First aiders are on site should they be needed, please ask the nearest member of staff for details.

Planning your visit

Full details of how to reach us are available on our Getting Here page.

Alternatively you can plan your journey by car or public transport , our postcode is SS1 1EE for directions. The nearest railway station is Southend Central, which is 0.4 miles (a 5 minute walk), or Southend Victoria, which is 0.8 miles (a 15 minute walk). Taxis are available at both stations. If you require an accessible taxi you can book this in advance, see contact information for details. The nearest bus stop is Southend Travel Centre which is 2 minutes walk from Southend Pier. The main roads around the town and to Southend Pier are all wide paved.

Future plans

The Pier is undergoing continuous investment and regeneration. 2020 will see the development of new toilet facilities at the Pier Head, along with investment and improved building amenities at the Pier Head with new leisure offers.

We welcome any comments that you may wish to make with regard to the Access Policy at the Pier.

Contact information

Address: Southend Pier, Western Esplanade, Southend-on-sea, Essex SS1 1EE

Telephone: 01702 215620

Email: vic@southend.gov.uk

Opening hours: check website for current opening hours

Local accessible taxi: AC Taxi’s 01702 334455/Andrew’s 01702 200200

Local public transport:

www.firstgroup.com

www.arrivabus.co.uk

www.c2c-online.co.uk

Southend Pier Train

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